dear mr. gao:

i bought a color tv set from your store yesterday, but when i came back to home, i found there was no image in it. so i returned to your store, but your shop assistants said they would not be responsible for the problem.

i bought the color tv set and took it back to home without any question and i can only assume that the problem must be due to the quality of tv set itself.

i shall be glad that if you will replace my tv set as soon as possible.

yours sincerely,
***

或者是:
dear mr. gao

i have to write this complain letter even it is a little bit interruptive to you. i bought a color television in your emporium the other day, but there was no image when i turned it on at home. there might be something wrong with the new-bought tv, so i went back to find the exact salesperson to ask for changing a new one. she refused me without any politeness. i＇m wondering how can you treat customers like this? i＇m writing to ask my money back if you can not provide a new one.


yours sincerely

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